Shipping policy

Last updated: October 26, 2026

TGP (The Great Project) is a brand of EY Digital Brands LLC. This policy covers every physical product we sell, including Power Belt Pro and Body EMS Conductivity Spray.

Processing time

We aim to ship orders within 24 hours. Every order is processed within 1 to 2 business days of payment (Monday to Friday, excluding US public holidays). Orders placed after 4:00 PM Eastern Time start processing the next business day. We email you when your order ships.

Shipping options and delivery times

Delivery times are counted in business days from the day your order ships.

  • Free standard tracked shipping: 7 to 12 business days.
  • Priority shipping, where offered: 5 to 8 business days in the United States and 5 to 9 business days in other countries. The price is shown at checkout before you pay.

The options, prices and delivery estimates for your address are always shown at checkout. Delivery times are estimates, not guarantees. Customs checks, carrier delays and peak seasons can add time.

Where we ship

We ship to the United States and to the other countries offered at checkout. If your country is not listed at checkout, we cannot ship there yet.

Carriers and tracking

We ship with trusted carriers such as USPS, UPS, DHL and YunExpress, plus local delivery partners. The carrier depends on your address and order size. When your order ships, you receive an email with your tracking number. If you have no tracking email within 3 business days of ordering, check your spam folder, then email support@thegreatproject.com.

Orders with more than one item

All orders on this store are one-time purchases. If you order the EMS Conductive Spray together with a Power Belt Pro, both items usually ship in the same box at no extra shipping cost.

Customs, duties and taxes

Orders outside the United States are charged in your local currency where available. Any taxes we collect are shown at checkout. If customs duties or import fees are charged on delivery and were not collected at checkout, the recipient pays them.

Address accuracy

Please check your shipping address at checkout. We can only change an address before the order ships. We cannot refund orders lost or returned because of an incorrect address entered at checkout, but we will help you reship where possible.

Damaged, lost or late orders

  • Damaged, defective or wrong items: contact us within 14 days of delivery for a free replacement or full refund.
  • No tracking movement for 5 business days, or no delivery within 20 business days after the estimated date: contact us and we will open a carrier claim and reply within 5 business days. Confirmed lost parcels are replaced or fully refunded.

All other returns are covered by our 90-day money-back guarantee. See our Refund Policy.

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