Return and Refund Policy

Last updated: October 26, 2026

TGP (The Great Project) is a brand of EY Digital Brands LLC. This policy explains our 90-day money-back guarantee and how returns and refunds work. It applies to every physical product we sell, including Power Belt Pro and Body EMS Conductivity Spray, whether you ordered on thegreatproject.com or through one of our order pages.

Our 90-day money-back guarantee

If you are not happy with your purchase for any reason, contact us within 90 days of delivery and we will refund the price you paid for the product.

  • The guarantee covers opened and used products. You do not need the original packaging.
  • For Body EMS Conductivity Spray, you can return the bottle even if it is empty.
  • Every shipment is covered separately. Each one has its own 90 days from its delivery date.
  • Free gifts included with your order do not need to be returned.
  • Gift cards and items clearly marked as final sale at checkout are not covered.

How to request a refund

  • Email support@thegreatproject.com with your order number and the product you want to return. A short reason helps us improve, but it is not required.
  • We reply within 1 business day with your return authorization and the return address.
  • Pack the product securely and send it to the address we give you. Please do not send returns without contacting us first, because we cannot match unannounced parcels to an order.
  • Keep your return tracking number until your refund is complete.

Return shipping costs

  • Damaged, defective or wrong items: we cover the return shipping and send you a prepaid label.
  • All other returns: you pay the return shipping, including any cross-border fees for international returns.

When you get your money back

Once we receive your return, we issue the refund within 5 to 7 business days to your original payment method, in the currency you paid. Your bank or payment provider may take another 3 to 7 business days to show it. We email you when the refund has been issued.

Damaged, defective or wrong items

If your order arrives damaged, does not work, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo if possible. We will send a replacement or a full refund at no cost to you.

Lost or late orders

If your tracking shows no movement for 5 business days, or your order has not arrived within 20 business days after the estimated delivery date, contact us. We open a claim with the carrier and reply within 5 business days. If the carrier confirms the parcel is lost, we send a replacement or a full refund.

Exchanges

We do not offer direct exchanges. Return the original item under this policy and place a new order for the item you want.

Cancelling an order

To cancel an order before it ships, email us as soon as possible. Once an order has been dispatched it cannot be cancelled, but it is still covered by the 90-day money-back guarantee.

Recurring orders from earlier offers

All orders on this store are one-time purchases. If you hold a recurring order from an earlier offer, you can cancel it at any time at members.thegreatproject.com, or by emailing support@thegreatproject.com with your order number. Cancelling stops future charges, and past shipments stay covered by the guarantee.

Billing questions and disputes

If you do not recognize a charge or think you were charged in error, please contact us first. We resolve most billing questions within 1 business day, often faster than a bank or PayPal dispute.

Your legal rights

This guarantee is in addition to any rights you have under the consumer laws of your country. Nothing in this policy limits those rights.

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